Refund policy

Returns & Refunds

We want you to love your pieces. If something isn't right, here's how returns work.

Your 14-Day Right to Cancel
You can cancel your order within 14 days of receiving it, without giving a reason. This is your legal right under the UK Consumer Contracts Regulations.

How to Return an Item
1. Email us at supportfableandfrost@gmail.com within 14 days of receiving your order, with your order number and the item(s) you'd like to return.
2. We'll reply with your return instructions and the return address.
3. Send the item(s) back within 14 days of letting us know.

Condition of Returns
Items should be unworn, unwashed and returned with their original tags. For hygiene reasons, socks can only be returned unopened in their original packaging.

Return Shipping Costs
Return shipping costs are paid by the customer, unless the item is faulty or we sent you the wrong item. We recommend using a tracked service, as we can't be responsible for returns lost in transit.

Refunds
Once we've received your return (or proof that you've sent it), we'll refund you within 14 days to your original payment method. Your refund includes the original standard delivery charge for the returned order.

Different Size?
Need another size? Get in touch and we'll help you return your item and place a new order.

Faulty or Incorrect Items
If your item arrives faulty, damaged or incorrect, please contact us within 30 days of receiving it, with a photo of the issue. We'll cover the return and offer a full refund or replacement.

Contact Us
Questions about a return? Email us at supportfableandfrost@gmail.com.